Question 1

What is Wood & Ash?

Accepted Answer

Wood & Ash is a collection of curated unique home goods. Specializing in hand made goods of raw materials.

Question 2

How quickly can I expect my order?

Accepted Answer

We try to get orders out as soon as possible, but since some of our product are customized just for you, we promise to ship your order within 7 - 10 business days. If you need your order sooner, please reach out and we can try our best to work with you to get your order out sooner.

Question 3

Do you wholesale your products?

Accepted Answer

Yes! We even do custom wholesale and you can work with our team to come up with a custom design. Head over to our Become a Wholesaler page and I look forward to working with you.

Question 4

How do I care for my wooden kitchen utensils?

Accepted Answer

Wash by hand with warm water and soap, this will keep the moisture level even. For best results after wash, wipe down with a food grade mineral oil to give utensil a rich color.

Question 5

How do I care for my charcuterie board?

Accepted Answer

Washing
Hand wipe only with warm water only, DO NOT use soap. This will keep the moisture level even within the wood. Towel dry and leave lean up against something for maximum air flow.

Oiling
You can use whatever food grade oils/waxes you prefer, I use a food grade mineral oil enriched with vitamin E. You can treat your charcuterie board as much as you’d like. The more you do the better it looks and longer it’ll last. But, a good rule of thumb is when it looks dull it needs oil.

Question 6

My order arrived damaged - What should I do?

Accepted Answer

If you received damaged product, please let us know within 72 hours of delivery! This ensures we are able to reach out to the delivery company ASAP, and in time to submit a claim. We'll submit the claim and will follow up with next steps!

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